The holiday season is right around the corner, so online retailers are gearing up for spikes in traffic. When people go to shop online, search is big part of finding the right product, whether they're looking for a gift or just something for themselves. Today we're aiming to make e-commerce searching as easy as using Google.com with a new enterprise product, Google Commerce Search.
Search quality is a big factor in changing visitors to buyers online, and in making customers happy too. Visitors spend an average of just eight seconds before deciding whether or not to remain on a website, so having a good search tool is important for turning visitors into buyers. Google Commerce Search is hosted by and uses Google search technology to make online retail searching both fast and customizable — visitors to your online store can sort by category, price, brand or any other attribute. E-store administrators can highlight special products or connect related ones so searching is easier for their customers. Google Commerce Search includes a built-in spellchecker and synonyms so if visitors can't remember exactly how to spell the particular toy or perfume or anything else they're hunting for, Google Commerce Search will make some suggestions. Choosing the right one is up to them, though.
Google Commerce Search is hosted in the cloud, meaning it lives online, so e-commerce sites can get up and running quickly. Using a cloud search tool will also help site owners meet the rise in demand from the holiday rush without having to devote extra time or resources to worrying about their capacity or infrastructure. Online retailers are free to focus on their business, while Google focuses on search, and shoppers can find what they need faster.
For more information check out google.com/commercesearch.
Wednesday, November 4, 2009
Introducing Google Commerce Search: Finding holiday gifts faster
Google Friend Connect, now more personalized
(Cross-posted with the Social Web Blog)
On the subway, I bump elbows with a guy for 20 city blocks without exchanging a single word. Forty-five minutes later, I find the same guy at the local guitar shop, and we start to talk — turns out he plays a Gibson Les Paul just like I do. We may have been strangers on the train, but in the guitar shop, we discover our shared passion for guitars.
Often, the web can feel like that subway. There are probably people commuting to the places you regularly visit, but you don’t know who those people are, and your paths may never cross. With Google Friend Connect, we've been helping millions of website owners make their sites more like that guitar shop — a social place where visitors can get to know each other — and less like the anonymous subway ride.
With this in mind, we're thrilled to introduce a new set of Friend Connect features that let site owners help their visitors get to know each other and personalize their site's experience and content.
Break the ice
Visitors to your site can get to know each other better by sharing details about themselves that are relevant to the site they're on. As a site owner, you can help them do this by visiting the new "Interests" section of your Friend Connect account, where you can add site-relevant questions that people can answer when joining your website or via the poll gadget. For instance, if you have a music website, you might ask people to share their favorite bands, the last concert they attended, or where they discover new music. Or if you run a hiking site, you can ask them about a favorite hike or national park. The details people share are added to their Friend Connect public profiles for your site, which are seen by other site visitors. This way, your visitors can learn more about each other in the context of the interests that bring them to your website.
We've also added the ability for people to send private messages to each other. That way, when a user discovers someone who shares their interests, they can send a message to that person via their Friend Connect profile to start a dialogue.
And as with any data you collect on Friend Connect, you can use open export tools and APIs to integrate this information with any other systems you might use. The interests people share on your website are also made available in the new "Community data" section of your account in the form of easy-to-read charts.
Personalize your website experience
The ice-breaking isn't limited to your visitors; you'll learn more about them too. The interests people share make it possible for you to create a more personalized experience on your website in a number of ways:
- Send custom newsletters: The new "Newsletter" section of your account lets you create, send and manage newsletters. And with the help of "Interests," you can either send out newsletters to all your subscribers, or send out custom newsletters to different segments of your subscribers, based on the interest responses they submit.
- Personalized content gadget: This new Friend Connect gadget automatically presents a dynamic personalized set of links to your site's content that matches each visitor's specific interests. Is a visitor learning how to play swing music? Links to articles your site has published about playing swing are presented to him or her.
- Google ads: For those of you who display ads on your website, your Friend Connect account now includes an "AdSense" section that lets you enable Google ad units that are matched both to your site's content and to the interests users publicly share on your website.
If you'd like to see the new features in action, check out some of our partners' sites, like sfstation.com, metrolyrics.com and pachakam.com.
We're excited to see the web evolve into a place where visitors of all websites can get to know each other — to share and discuss the things they care about most. To get started with Friend Connect, visit http://google.com/friendconnect.
A la peanut butter sandwiches!
Google doodles celebrate events and anniversaries around the world, while reflecting the personality, interests and quirkiness of Google employees. Today, you likely noticed a pair of familiar feet on the Google homepage. Leading up to Sesame Street's 40th anniversary on November 10th, we're excited to be featuring some of our favorite characters over the next seven days. Today: Big Bird!
Many Googlers grew up on Sesame Street, watching the colorful, seamless blend of education and entertainment. We're delighted to have partnered with Sesame Street to create this special series of doodles, particularly since we share the same values of education, diversity and accessibility. And here's a fun find from the crew at Sesame; they found a little known video clip of Cookie Monster singing about Google (rhyming it with bugle) way back in 1982 — 16 years before our company even existed.
So, happy 40th anniversary, Sesame Street. For those Sesame lovers out there, be sure to check back as we'll feature a different character each day.