Monday, November 2, 2009

Investing in innovation at Google

Eric said during our third quarter earnings call that "innovation is the technological pre-condition for growth." He was talking about the kind of innovation that's only possible when you can attract and retain the world's finest minds. Some come to Google through acquisition, like the people who created Google Earth (formerly Keyhole), or the folks at Android Inc. — but most innovation coming out of Google is homegrown.

A good example is Google Chrome, which in only a year, has more than 30 million active users. Larry and Sergey recently gave the Chrome team a Founders Award, a multimillion-dollar stock bonus shared by the Googlers who worked across functions and regions to create and launch that product. As its name suggests, this award is presented by our founders to celebrate the kind of large-scale, game-changing achievements that Google stands for. The Chrome team joined a long list of teams — including Gmail, AdSense for Content, Google Maps and parts of our sales and marketing units — who have won this award (and could win again!).

We want to continue to create products that rethink industry standards, challenge the status quo and make people's lives easier — and we know that there are great minds out there with the same goal. Recently, we announced that we're starting to ramp up hiring for positions across the company, continuing our investment in the future as we imagine it. That future is shaped by small teams of creative people who want to make a difference. We're on the hunt for these kind of people — let us know if you think you're one of them.

Next steps in cyber security awareness

(Cross-posted from the Public Policy blog)

Last week I joined several industry experts to speak at a cyber security panel on Capitol Hill organized by Congresswoman Yvette Clarke and sponsored by the Committee on Homeland Security. The conversation focused on things everyday Internet users can do to help protect their computers and stay safe online. Given that we just wrapped up our observation of National Cyber Security Awareness Month, I thought I'd share some of the key recommendations from the panel:

What are the most important things we all need to do to protect our computers and mobile devices?
You should have the same expectations when using the Internet as you would when exploring a city: you don't give your credit card to the person selling watches on the street just because you recognize the brand, you don't let your kids wander around by themselves and you don't give personal information unless you know who's getting it. If an offer is "urgent" or seems too good to be true, take a step back and research the offer. Add a password to your mobile phone, and browse cautiously on open WiFi networks as you would when using a computer.

What are the most common misconceptions about cyber security?
Many dangerous websites are not designed to be dangerous. In fact, most of the sites that serve malware (malicious software) are innocent sites that have been compromised in one way or another. Your computer isn't necessarily safe just because you're avoiding sites that contain adult content or pirated software. Use reputable anti-virus and anti-spyware programs, and keep your computer operating system and applications updated with the latest software versions.

How do I know if my computer or network has been compromised?
First, disconnect it from the Internet. Take note of any slowness, and if you're not sure how to proceed, get someone with technical expertise to check your network logs for high traffic appearing during times when you're not using the computer. When in doubt, contact a computer support expert.

As President Obama recently stated, cyber security is a shared responsibility. At Google, we recognize how important awareness and education are because many online security threats can only be avoided if we work together.

We spent the month of October exploring cyber security and talking about how to use Google products in a more secure manner. If you haven't seen them already, take a look at the posts we've released over the last month:

Be sure to share the tips you find most helpful with others, and remember to stay safe online.

Google Search by voice travels the world, finds Nokia, learns Chinese

(Cross-posted from the Google Mobile Blog)

Google Search by voice has grown up quickly. Some might say that search by voice has matured from a toddler to a tween. It's certainly been traveling across the English-speaking world and getting better at understanding a range of accents, from the US, U.K., India and Australia. Today it's taking another big step — we're happy to announce that Google search by voice is available for Nokia S60 phones, and now understands Mandarin Chinese.

Nokia S60 phones are popular around the world. If you have an Nseries or Eseries phone such as the N95 or E71, you're using S60. Many of these phones have 12-digit keypads — good for making calls, but not so easy when you need to type a few words. Many of you have asked if we could build our search by voice feature for these phones, and we've been working on this feature for a while.

The new version of Google Mobile App places a shortcut to Google search on your Nokia phone's home screen, allowing you to search using your voice or by typing. You can search for anything — from "movie times", to "fish 'n chips", to "masala dosa." It doesn't matter if you're in London or Bangalore: we'll use your location to give you nearby results. And Google Mobile App shows search results in the application, so you don't have to wait for a web browser to launch to get an answer.

We always use Google products ourselves before we share them with users. We like to think of this process as "eating our own dogfood" and you can see a video of some early testing here.



Up until now voice search has only been available in English, but the new version of Google Mobile App for Nokia S60 devices works for Mandarin speakers, too. We're really proud of the work we've done with Mandarin speech recognition, both because it's the most spoken language in the world, and because of the engineering challenge. To get Mandarin speech recognition to work, we had to learn a lot about this fascinating language — the differences between traditional and simplified Chinese, its tonal characteristics, automatic segmentation of text into words, pinyin representations of Chinese characters, sandhi rules, the different accents and languages in China, unicode representations of Chinese character sets...the list goes on and on.

Mandarin speakers can now search by voice for complex queries like 清华大学附近的水煮鱼 (which translates to "water-boiled fish near Tsinghua University"). Although this only works on the Nokia S60 at the moment, we're working on adding support for Mandarin speech recognition to our products on other mobile platforms, such as Android and iPhone. And bear in mind that this is a first version of our system in Mandarin, and it might not be as polished as our English version. For example, if you have a strong southern Chinese accent, it might not work as well as for people with a Beijing accent. However, our system will improve over time, so please give it a try!


Google Mobile App in Mandarin Chinese

Note that the application is for version 3 of Nokia S60 — more recent phones running version 5 (touch screen) are not yet supported.

To download the new version of Google Mobile App on your Nokia S60 phone, visit m.google.com from your phone's browser.

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